Withdrawal - Product Returns - Consumer Rights
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive the products. In this case, only the direct cost of returning the products is borne by you. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice. Returns are accepted provided: - You contacted our online store the same day or the next business day. - The products are in the same condition in which you received them, ie they have not been unsealed or their packaging has been violated. - The product is accompanied by a retail receipt or invoice. If you wish to return the products you purchased from our online store to us, you must notify us through the return management system provided to you by the area where your account is managed. Provided you receive written return approval from the Company, the address to which the products to be returned must be sent is:
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc.). In case you find a defect you should contact our online store immediately after delivery on the same day or the next business day at. The provisions of the Civil Code apply to the treatment of defects or deficiencies of contracted properties in the items sold. To be considered a contracted property, it must be certified as such in writing by both parties. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way in which their return will take place, your refund will be completed within 30 days from the date we receive the products. The return can be made by crediting your account that you will notify to the Company. This Convention does not affect any consumer rights provided by law.