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Terms & Conditions

Terms of use


Generally

Our e-shop reserves the right to change or modify the terms and conditions of transactions of the online store, whenever it is deemed necessary and undertakes the obligation to inform users, through the websites of this online store.

All the content of the online store ergalia.gr and everything included in its websites such as logos, images, photos, graphics, texts, etc. are the intellectual property of the company ergalia.gr and are protected according to the relevant provisions set by Greek and European legislation. Any copying, reproduction and republishing of contents of our e-shop, in any way and in any medium, without the prior written permission of the owner is prohibited by law.


Our goal is the correct information of the customer for all the products with technical data, descriptions, product images. However, cases of errors in prices and product characteristics can not be ruled out when entering data due to human errors. The ergalia.gr online store can provide no guarantee for the availability of the products, but undertakes to inform the customers in time about the non-availability. Orders are received from the physical store or from Logistics, depending on availability.

Within the pages of our e-shop there may be links that refer to other sites either for your further information about products and companies or for advertising purposes. Ergalia.gr has no responsibility for the content of these sites, the sole responsibility lies with their owners and those who manage them.


All prices of our products include VAT. 24%, while our e-shop has every right to adjust prices. For some areas of Greece for which reduced VAT rates apply and if your order is made with an invoice then the prices of the products will be lower than those listed during the reduced VAT. The difference in price due to VAT does not appear during the process or completion of your order.


For orders sent directly from the Official Dealership, with triangular handling, no gifts are delivered to the Customer.

All products are delivered packaged and need assembly.


Privacy

For the processing of your personal data that you provide through the website ergalia.gr, the General Regulation for the Protection of Personal Data 2016/679 / EU and in general the current national and European legal and regulatory framework for the protection of personal data apply. For more information about the use of your personal data, read the Privacy Policy.


Cookies

A cookie is a small electronic file, usually made up of letters and numbers, that is sent from a website and stored on the user's device, allowing the device to be identified. The website www.ergalia.gr uses cookies for the management of the connection sessions, for the provision of personalized information and for the adaptation of advertising and other content to the special needs, desires and interests of the users. More information about the use of cookies can be found in the Cookies Policy.


Returns-Cancellations

You have the right to return the products you bought, within 14 calendar days from the date of receipt. In this case you will be charged with the return cost and the costs incurred by our company for the shipment of the product. Returns are only accepted if the products you wish to return are in their original outer packaging, as you received them, in excellent condition, ie without their packaging being unsealed or tampered with, along with the relevant documents. In case of return of the products, your refund will be completed within thirty days from the date we receive the products.

After the end of the 3 working days, the order is canceled, without prior notice, if the Company fails to contact the Customer (by email and telephone), in order to clarify and inform regarding the progress of the order.


Product Performance Guarantee

The product guarantees are those of the official representations of Greece and their service is performed at the central service of the Representations or at the authorized service throughout Greece. The period for which the guarantee is valid from the date of purchase is indicated in the product details. Prerequisites are the Buyer to have the receipt or purchase invoice, to follow the correct use of the product, to follow the instructions for use, to maintain and clean the product. The guarantees are delivered under the responsibility of the Buyer to the respective Dealership. Shipping costs are borne by the Customer, up to the seat of the respective Delegation, throughout Greece.

The extension of the warranty of some Dealers is carried out under the responsibility of the Buyer based on the instructions that accompany the product and the official websites of each Dealership.

NOT ALL TOOLS ARE SUPPORTED BY EXTENSION WARRANTY. Visit the official websites of the Manufacturers-Dealers and find out about the exceptions. Tools that are not supported by a warranty extension based on the Manufacturer and the respective Dealership are excluded.

Some of the exceptions that have become known to us are the following:

   - The extension of the warranty does not apply to the nailing tools of the companies STANLEY & DEWALT.

   - Warranty extension for STANLEY air compressors and air tools does not apply


Secure Transactions

The Website uses the SSL protocol during your credit card payment, as you are transferred to the website of the partner bank, for secure online commercial transactions. This encrypts all of your personal information, such as your credit card number, so that it cannot be read or altered when transferred over the Internet. SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.