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Privacy Policy

General Privacy and Personal Data Protection Statement (GDPR)


Introduction: The company named "DIONYSIOS K. POULOPOULOS," owner of the website OriginalStore.gr (hereinafter referred to as the "COMPANY"), located in Athens, Attica (27 Ifaistou Street), as part of its operations, holds the role of Data Controller according to the General Data Protection Regulation (EU) 2016/679 (hereinafter "GDPR"), applicable national laws, and relevant decisions, directives, and regulatory acts of the Personal Data Protection Authority (hereinafter "PDPA"), since it maintains electronic records and processes personal data, while also determining the purpose and means of processing.


Definitions:

  • "Personal Data" refers to any information related to an identified or identifiable natural person ("data subject"), such as their name, ID number, address, email address, VAT number, social security number, or characteristics identifying their physical, genetic, psychological, economic, cultural, or social identity, including their image.
  • "Processing" refers to any operation or series of operations performed on personal data, whether by automated means or otherwise, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, or destruction of personal data, whether in electronic or physical form.
  • "Special Categories of Data (Sensitive Data)" include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data used for the unique identification of a person, health data, and data related to the sexual life or sexual orientation of a person.
  • "Health Data" refers to personal data related to the physical or mental health of an individual, including the provision of health services, which reveals information about their health status.
  • "Data Controller" refers to the natural or legal person who determines the purposes and means of processing personal data; in this case, it is the COMPANY.
  • "Data Processor" refers to any natural or legal person who processes personal data on behalf of the Data Controller.
  • "Recipient" refers to a natural or legal person, public authority, service, or another entity to whom personal data is disclosed, whether or not they are third parties.
  • "Consent" of the data subject refers to any freely given, specific, informed, and unambiguous indication of the data subject's wishes, by which they agree to the processing of their personal data.
  • "Profiling" means any form of automated processing of personal data to evaluate personal aspects of a natural person, particularly to analyze or predict their performance at work, financial status, health, personal preferences, interests, reliability, behavior, location, or movements.
  • "Personal Data Breach" means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data that has been transmitted, stored, or otherwise processed.


The "COMPANY," fully complying with the legal requirements of the GDPR, is committed to ensuring the security of all personal data related to its operations and to storing such data securely.


This Privacy Policy statement aims to inform you about the following:

1. Purpose As part of offering our products, we collect certain personal data that relates to you in order to facilitate our relationship with you and provide you with the best possible shopping experience. Through this Privacy Statement, we wish to explain our practices and policies regarding the collection, use, and sharing of data, including the use of cookies that are collected by or for you.

2. Data Collection We collect your personal data when you contact us through our contact form, order form, newsletter registration, or via phone or email, or by any other means you provide us with your data.

3. Data We Collect A) If you visit the OriginalStore.gr website without registering or proceeding with an order as a guest, we collect data from your browsing on the website, which, in order to comply with the Data Protection Authority, are minimal and include:

  • Device Data: device identity, operating systems, device version, or other identifiers.
  • Connection Data: time, date, duration of visit, user origin, IP Address, and other connection protocol details.

B) If you choose to create a User Account on our website www.originalstore.gr, we collect your personal data on a secure server. You will be asked to provide your full name, email, billing details, shipping address, and password to complete your order. OriginalStore.gr does not have access to or store your password, as it is encrypted in our system. We store your billing and shipping address for your convenience in future purchases.

C) When you place an order for our products, you will be required to provide additional personal details to complete the transaction. The mandatory data for each electronic transaction are your full name, landline phone, mobile phone, address (street, city, postal code), shipping address, and the document you wish (receipt, invoice). In case of invoice issuance, additional required details will be collected, such as VAT number, tax office, profession, etc.

3.1 Data for Personalizing Our Services To make your shopping experience and service as good as possible during your visit to www.originalstore.gr, we collect personal data related to your orders or the use of our services. We use this data to personalize our Web Services and recommend products (suggested) that may interest you. We may also use this data to further optimize your overall browsing experience on www.originalstore.gr in the following ways:

  • Collecting data from items placed in your cart: If you have placed items in your shopping cart but have not proceeded with the purchase, we may send you an abandoned cart email notifying you that the items are still available.
  • Collecting and storing data about your purchase history, browsing behavior, email data, and offline "Services" in CRM, a data management platform to optimize your shopping experience with the COMPANY. We may also store data from other sources (including social media) in our data management platform. Our goal is to analyze the data we collect to target a specific audience, match your data with customers who have similar profiles, link devices you use, show targeted ads, and tailor your online experience.

3.2 Your Data is Secure at: www.originalstore.gr
We value your trust in our online store www.originalstore.gr. We are committed to protecting your personal data, and for this reason, we take all necessary measures to ensure its security. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all personal data we may collect through our Web Services. We use various measures to ensure that your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction, or accidental loss. However, the internet is an open system, and the "company" cannot guarantee that the personal data you submit will not be intercepted by others. All employees of the COMPANY and partners involved in the processing of personal data are bound by contractual confidentiality obligations regarding such data. Also, during the payment process with credit/debit/prepaid cards, the information is protected through encryption and directly entered into secure banking systems. This information remains encrypted and is not disclosed to any third party.

3.3 Optimizing Marketing and Web Services
The data and feedback we collect regarding the use of our Web Services at www.originalstore.gr help us to develop, improve, and tailor our services to your needs.

3.4 Why We Need Your Data
We collect and further process your personal data only for the purposes outlined in the above sections. We will inform you and, if necessary, seek your consent for any changes to the use of your personal data.
As mentioned earlier, we may use your data for decisions based on automated decision-making, including profiling. For example, we may use data from previous purchases and/or browsing data to suggest products that align with your past purchases. With your consent, we can use automated decision-making for both advertising and our Web Services.
Furthermore, by collecting and processing your personal data, we have the ability to keep you informed about new products, offers, and other promotional activities by sending you a newsletter or via other means (e.g., Viber message, SMS). If you no longer wish to receive this newsletter, you can unsubscribe by using the unsubscribe button in the newsletter or by sending an email to info@originalstore.gr requesting to be removed from the mailing list.

3.5 Disclosure of Personal Data to Third Parties
We will not assign, disclose, or lease your personal data to any third party/entity in a manner other than described in this Privacy Statement or as required by law. The COMPANY transfers personal data to third parties as described below, to whom it delegates the processing of personal data on its behalf.
Data is transferred only to companies that are partners with us, providing services for sending advertising material and personalized offers. Also, this data is transferred to partner businesses to assess the quality of service provision, as well as our products & services. Furthermore, for the purpose of fulfilling the sales contract, data is transferred to partner companies tasked with executing part of the contract, such as courier companies or selected pick-up points. Additionally, access to the data is granted to independent service providers who built our website, as well as those who provide us with technical support or hosting services for its operation.
We strive at all times to ensure that these third-party/independent service providers do not use your personal data for any purpose other than providing the services they are contractually bound to deliver. Furthermore, we enter into agreements with these independent partners that require them to comply with the data protection standards required by law and use the data only for the purposes for which it was transferred.
Finally, we reserve the right to disclose your personal data to third parties if we are required to disclose or share your personal data to comply with any legal or regulatory obligation.
These service providers may have access to some or all of your personal data as required for the purposes stated above and may use cookies or other automatic collection technology on our behalf. As previously mentioned, these providers are restricted by data processing agreements regarding how they may process your personal data.
Furthermore, our Web Services may contain links to websites managed by third parties. These third parties may collect personal data from visitors to their sites. The "COMPANY" cannot guarantee the content or privacy practices of these third-party websites and does not accept responsibility for them. We recommend that you read the privacy policies of these websites.

4. Data Management Platform
As mentioned above, we use a data management platform that allows us to store your data and combine it with data received from third parties. The sources from which we collect data change regularly. If you wish to learn which sources we are currently using, you can contact us by sending an email to: info@originalstore.gr.
Occasionally, we may share your information with other companies that help promote the COMPANY's products and services to provide you with enhanced services. In any case, we will provide these companies with only the information necessary for them to perform their services, and we will not allow them to use this information for other purposes.

5. Cookie Policy
The COMPANY's Cookie Policy is an integral part of this Privacy and Personal Data Protection Statement.
We use cookies that are essential for the operation of our website and for facilitating your browsing experience. To improve our website, we aim to use additional cookies that will help us understand how visitors use the website and measure traffic from social media platforms. This allows us to personalize your experience.
Please read this Cookie Policy carefully to better understand the cookies we use, their purpose, and other information that may interest you.

5.1 What Are Cookies?
Cookies are small text files that are placed on your computer or electronic device through the browser you use when you visit the website: www.originalstore.gr. Cookies help us collect information necessary to measure the effectiveness of our website, improve and upgrade its content, adapt it to the demands and needs of its users, and measure the effectiveness of our presentation and promotion on third-party websites. By associating the identification numbers in the cookies with other information about you, for example, when logging into the website, we know that the cookie data pertains to you.
None of the cookies used on our website collects personal identifying information or accesses any documents or files from your computer. We use cookies to improve your experience and the quality of services on our website. This use includes tracking the contents of your shopping cart, recognizing you when you return to our site, identifying how you browse the web, including what you choose, as well as which website you came from.
The data collected by cookies may include the type of browser you use, the type of computer, the operating system, internet service providers, and other such information. Additionally, the website's information system automatically collects information about the locations you visit and about the links to third-party websites that you may choose through our website.
At www.originalstore.gr, we use the following categories of cookies:
A) Session cookies that are stored on your computer or electronic device during your visit to our website and are deleted when you exit.
B) Persistent cookies that remain on your computer or electronic device for a longer period until you delete them. For example, cookies necessary for us to provide you with services (e.g., cookies remembering products in your shopping cart, which remain in memory for about 7 days), or cookies that record your behavior on the website, such as your choices, demographic information, products you visit, and other elements that contribute to creating an anonymous user profile.
C) Third-party cookies, such as Google Analytics, which may install cookies we use. If, through our website, you access third-party websites or connect to social networks (Instagram, TikTok, Facebook, YouTube), you should be aware that these third-party websites or entities may immediately install cookies once you click the respective link. These cookies are beyond our control and are governed by the cookie policy of each third party that installs them separately. We recommend that you read the corresponding policies of their websites to understand how to manage them.
D) Necessary cookies that are stored on your computer or electronic device during your visit to the website and are used for the proper functioning of the site. Accepting them ensures the best online experience during your browsing, and therefore, we recommend accepting them universally.
If you continue using our website, we assume that you consent to our cookie settings and understand our related policy. You should be aware that restricting the use of cookies will affect your user experience and may prevent you from using part of our website.


6. How long we retain your data
It is our policy to retain your data only for as long as necessary for the purpose for which it was collected, in accordance with the principles of data minimization and storage limitation. For all the above reasons, your data will be kept for at least five (5) years after our last transaction. Additionally, we align the retention of your data with any potential variances arising from the exercise of your personal data protection rights.
Special cases of variances:

6.1 Correspondence and inquiries
When you make an inquiry or contact us via email or through our contact form, we retain your data for 24 months after resolving your inquiry.

6.2 User registration information
We retain the information you used to register for our newsletter until you unsubscribe or we decide to discontinue our newsletter service, whichever occurs first.
In any other case, we may retain your information for a longer period than necessary, considering the following:

  • The purposes and uses of your information, both now and in the future (such as if it is necessary to continue storing this information to fulfill our obligations under an agreement with you or to contact you in the future).
  • If we have any legal obligation to continue processing your information (such as any record-keeping obligations imposed by applicable law or regulations).
  • If we have a legal basis to continue processing your information (such as your consent).

7. Where your data is processed
Your data is processed within the European Union. We ensure that appropriate safeguards are in place to protect your data.

8. Online Advertising
Our COMPANY may participate in interest-based advertising. As described above, we may automatically collect data regarding your browsing behavior on websites, how you use applications, and your shopping habits to improve your customer experience, enhance service, and provide communications and promotions from us or others. The purpose of interest-based advertising is for our COMPANY or our advertising partners to show you ads that are more relevant to your interests. You can limit the ability of our COMPANY and our partners to collect and use your data for these purposes.
To successfully opt-out, you must have Cookies enabled in your browser. Please note that if you opt-out, you may still see ads on our websites and receive communications from us, but these ads and communications will not be based on your browsing and shopping habits. As described above, you can also prevent the automatic collection of certain data by disabling Cookies in your browser.
If you wish to delete your data from our database, you can send a request to info@originalstore.gr. The data controller is required to delete personal data without undue delay.

9. Your rights regarding personal data protection
At any point during the retention or processing of your data, you retain the following rights and may submit the relevant requests:

  • Right of access – You have the right to access the personal data we hold about you.
  • Right to rectification – You have the right to correct inaccurate or incomplete data we hold about you.
  • Right to deletion – You may request the deletion of the data we hold about you from our records, and we are required to comply with your request in specific cases.
  • Right to restrict processing – You have the right to request that the processing of your personal data be restricted, and we are required to comply with this request when certain conditions are met.
  • Right to data portability – You have the right to request that the data we hold about you be transferred to another organization.
  • Right to object – You have the right to object to the processing of your personal data under specific conditions.
  • Right to withdraw consent – Where the legal basis for processing your data is "Consent", you have the right to withdraw your consent at any time.
    All requests related to the above rights can be submitted through the dedicated request submission form or via the management pages of your personal account.
    The process for handling any request related to the above rights is as follows: We will assess your request and respond to you regarding its progress (approval of the request, partial approval of the request, rejection of the request) as soon as possible and no later than one (1) month from the submission of your request. If our company rejects your request regarding the above Personal Data Protection Rights, we will provide the reasons for the rejection. Additionally, you have the right to file a complaint directly with the regulatory authority and with our Data Protection Officer.
    We reserve the right to reject requests that are unjustifiably repetitive, require disproportionate technical effort, have disproportionate technical consequences, threaten the privacy of others, or are impossible to fulfill.

10. Changes to our policy
Our Privacy Policy may change from time to time. We strive to continuously review and update this Statement in order to comply with legislative and regulatory requirements while providing optimal protection of your personal data. Any changes to the privacy policy will be published on this website.

11. Minors providing personal data
Individuals under the age of 18 can only provide personal data to the “COMPANY” with written consent from one of their parents or a legal guardian who has read this privacy policy.

12. Contact us
This website belongs to "DIONYSIS K. POULOPOULOS", who is responsible for processing your personal data and acts as the data controller. If you have any questions, comments, or wish to learn more about how we process your personal data or if you want to access, correct, or remove your personal data, please contact us at info@originalstore.gr.
You can also write to us at: DIONYSIS K. POULOPOULOS, Ifaistou 27, Athens, Postal Code 10555, or call us at: 2103212406.

Cookies Policy
We may store and access data on a device, such as cookies, and process personal data, such as unique identifiers, sent by a device to personalise content, tailor and report on advertising and analyse our traffic.
By clicking “Accept” you will allow the use of these cookies, and may change your settings at any time on our website. For certain purposes legitimate interests may be relied on.